Shipping policy
Shipping Policy
Thank you for shopping with us! Below is our shipping policy to help you understand how and when you can expect your order.
Processing Times
All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
In the event of high order volumes or supply chain delays, processing times may be slightly extended. We will contact you if there is a significant delay.
International Shipping
We currently [do not] offer international shipping yet.
Order Tracking
Once your order has shipped, you’ll receive a shipping confirmation email with a tracking number. You can use this number to track your shipment on the carrier’s website.
Delays & Issues
While we do our best to ensure timely delivery, we are not responsible for delays caused by the carrier, weather, or other circumstances beyond our control.
If your order hasn’t arrived within the expected timeframe, please contact us at support@arqivestudios.com with your order number, and we’ll be happy to help.
Lost or Damaged Packages
If your package is lost or arrives damaged, please reach out to us immediately. We will work with the carrier to resolve the issue and ensure you're taken care of.
Contact Us
If you have any questions about shipping, feel free to reach out to our support team at:
📧 support@arqivestudios.com